Service
Automation & AI
We automate repetitive processes so your team serves customers faster and spends less time on manual work.
No commitment. Describe the process that takes the most time today - we will come back with questions and a proposed next step.
- Why it's worth it
Benefits of automating work in your company
Less manual work in key processes
We automate tasks with clear rules, such as passing data on, notifications, status updates or building reports. That gives the team more time for work that requires decisions and customer contact.
AI support in working with content
We implement processes that support drafting descriptions and outlines, classifying data or working with an existing content base. Quality, approval and review rules are agreed before publication.
Data flowing between systems
We connect tools so data from forms, CRM, the shop, the warehouse system or other applications ends up where it is needed - without manual copying.
Faster handling of enquiries
We automatically record, qualify and route enquiries to the right person or system. Rules and messaging are set so customers never receive random answers.
AI where it makes sense
We use AI only when it improves speed, decision quality or access to information. If a simpler integration solves the problem better, we do not force an AI model into it.
Automated alerts and reports
We configure notifications about important events and recurring reports tailored to the people who make decisions. The information reaches the right channel at the right moment.
- Who it's for
Who we build automations and AI for
- Companies whose teams spend a lot of time on manual, repetitive tasks
- E-commerce, portals and sales teams handling large volumes of leads or data
- Businesses working across several systems where data is moved by hand today
- Teams that want more process throughput without hiring proportionally more people
When this is not the right fit
Automation will not be a good first step if the process is not documented, the data is inconsistent or unavailable, or the problem mainly requires a change of procedures. In that case we start by mapping the process and deciding what is genuinely worth improving.
- How I work
The automation process - from analysis to a measurable result
Before we build a bot or an integration, we review the process, the data, the exceptions and the tools your team uses.
Process mapping
Together we describe the current process: who performs the tasks, what data they work on, what is repetitive and where errors or delays appear.
Automation design
We pick the process with the highest potential and define the rules, exceptions, control points and the way we will measure the effect before implementation starts.
Implementation and testing
We build the integrations, automations or AI elements, test them on real scenarios and refine them before the full launch.
Launch and optimisation
We monitor how it runs, react to exceptions and develop the automation based on results. We agree who has access, how supervision works and what happens on errors.
- What you get
What an automation project includes
- Analysis and mapping of the process to improve
- Design of rules, exceptions and control points
- System integrations via API or available connectors
- Automation of data flow, notifications and reports
- Testing on real scenarios and rollout
- Documentation, handover of access and an agreed support model
AI bots, content classification and generation, CRM/ERP/e-commerce integrations, monitoring, advanced reporting and custom admin panels are quoted after we analyse the process and the data.
- Technologies
Technologies for integrations, automation and AI
We match the tools to the systems, data and security requirements in your company. We do not deploy AI or ready-made platforms just because they are popular.
We combine custom code, APIs and proven automation tools. The scope depends on the available integrations, the quality of your data and whether the process should run in your own infrastructure or in external services.
- Proof
Examples of automation and integrations
SpokoMiasta · Media / SEO
Network of 28 local city portals
Goal: Grow visibility and organic traffic for a network of local portals. Scope: SEO architecture, technical optimisation, content development and scaling of local pages. Scale: 28 portals, 640k visits per month, 1.8M businesses in the database.
Scope: React, PostgreSQL, PostgREST, Redis, Python
Krajowe Produkty · E-commerce / Marketplace
Polish producers marketplace
Goal: streamline running a marketplace and selling for many producers. Scope: Stripe Connect payments, VAT invoices, data flow between systems and an iOS and Android mobile app.
Scope: React, Supabase, Stripe, Capacitor, PostgreSQL
- FAQ
Frequently asked questions about automation and AI
Ready to start?
Tell us which process you want to improve
Describe the task that takes your team the most time today. In a short call we review the process, the systems and the automation potential, and once we have the full picture we come back with an initial quote within 48 h.
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